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Testimonials

Customer Testimonials

“Would highly recommend Unicare Health. The team at Unicare always provide great service and are always happy to answer questions. Special thanks to Victoria, Michelle, Emmie and Ilissa who always go above and beyond!”
Leanne D – November 2023

“I have been involved with the services of Unicare for a few years now and have found that the staff have gone over and above to accommodate orders outside of the normal process to support the wellbeing of my clients. I have found especially the support from staff member Michelle outstanding. Thank you for all of the support you have given in helping us make it a better place for our clients.”
Tiffany W – October 2023

“Unicare always goes above and beyond to deliver! Thanks to Michelle for her excellent customer service!”
Paul C – August 2023

“Chris really went the extra mile to ensure my Dad was happy with delivery of his new bed. From calling to let him know he was on his way, to setting up, explaining the controls and even making the bed. Very impressed with the Unicare Health service. Many thanks Chris.”
Peter T – August 2023

“Thank you very much to Rachel, Michael and the team at Unicare Health for excellent service. My Dad has had a number of maintenance issues with his powerchair and Unicare have been very responsive, providing excellent service in getting the chair working asap. We really appreciate it and will continue to use Unicare.”
Andrea S – 8 July 2023

“Please make sure you give Michelle my 5 star rating for her services to me. I am delighted with every aspect of her professional service.”
Agnes T – 1 July 2023

“Unicare bent over backwards to help me get my stepfather’s recliner home before he got out of hospital. And special thanks to Kevin the driver, you would think it was his own parent with the support he gave. If I could give 6 stars I would.”
Bryan B – 22 June 2023

“Hello Christina. Thank you so much for showing me around all the equipment at the Unicare showroom for my husband. You spent a lot of time just for me. You are so passionate to look after people who want to keep going at own home. I have contacted our OT and I will keep in touch, and again, thank you so much for your kindness, Christina.”
Chiharu C – 19 June 2023

“Hi Michelle, I feel so blessed to have had your understanding and caring attention. I’m discovering that growing old is not the simple matter I thought it would be, especially when it incurs or includes physical limitations. Even such a simple matter as again being able to put on my socks, such as you folk have given me, has been a boon. Having gone through the past two winters wearing thongs, I thank you from the bottom of my feet.”
Brian G – 12 May 2023

“Hi Pearl, just sending my thanks to Annette and Unicare for the fantastic education session provided at Lady McCusker Home yesterday. Annette was a very engaging speaker and provided us with an informative session. We could have had her speak for longer! Our staff learnt a lot, including myself, and we are very grateful to Annette and Unicare. I will speak to our manager and be back in touch to see if we can organise another session with Annette as there is much more to be learnt.”
Michele J – 21 April 2023

“This was my first experience with Unicare, and it was beyond first-class. Victoria was so helpful and professional that she made me feel at ease immediately, and her knowledge was invaluable to me. Thank you Victoria.”
Jennifer C – 19 April 2023

“I cannot speak highly enough of the Customer Care Specialist, Margaret Lim who assisted us. For reasons we can only put down to the colour of the chair, Mum became fixated on the Ashley Platinum chair, which was in blue. Margaret was extremely patient, helped her try it out, showed her how it worked, explained the separate cushion, however calmly assured her that the Mini Ashley was the perfect fit for her and that she could have it in blue.”
Rhonda – 11 April 2023

“Hi Christina, I visited Pamela yesterday and she is very happy with both her recliner chair and her walker. These are now both approved for purchase. Many thanks to both yourself and Hamish for your fantastic service. One happy client. Have a great day”
Holly P – Care Manager, Enrich Living Services, 15 March 2023

“Thank you Hamish for the delivery of our items. Such a fine young man, obliging, courteous and punctual. Arrived on time as requested – He really stands out.”
Norma O, 15 February 2023

“To Pearl and Annette: Thank you so much for taking the time to come down and meet with our Occupational Therapists and Physiotherapists teams here in Esperance Hospital. We found the training you have provided super helpful and learned a lot about different transfer options, hoisting and sling selection for our patients.”
Justin S – Senior Occupational Therapist, WA Country Health Service, Goldfields, 2 February 2023

“Unicare Health offers a great range of equipment that we have used over the years. The option to hire or test equipment such as commodes and hoists has been so useful. Their servicing and call-outs by trained technicians are particularly helpful as well.”
Diane J, 2 January 2023

“To Simon and the rest of the rental team: Thank you for sending a crew out on Sunday to get Carlo’s lift chair delivered so quickly and before Christmas too! That’s really wonderful of you guys, and much appreciated. Yesterday was actually his birthday – so you made his day!”
Chris B – Principal Occupational Therapist, Adaptable OT, 19 December 2022

“A huge thank you to you and the team for the amazing gift! It has been a very good, productive year for our partnership, Indigo and Unicare’s relationship goes from strength to strength! Thanks again for working with us so well, overcoming hurdles together and for your general support through a very busy 2022. Very much looking forward to 2023 with Unicare!  ”
Paul F – Indigo Solutions, 16 December 2022

“I wanted to get in touch with you regarding your wonderful worker, Jason. As you are aware, we had a difficult mattress changeover yesterday – Jason’s professionalism, care, knowledge and speediness were absolutely brilliant to see! His work ensured that the whole process went smoothly, and because of him, the client was able to be moved onto her new mattress. ”
Lara R – Team Leader, Allied Health, Silverchain, 2 December 2022

“Hi Pearl, thank you all so much for coming! The Residents provided great feedback – saying Unicare do genuinely care about people and doesn’t just “sell products”. Thanks again.”
Ashley M – Village Manager, Bethanie Gwelup, 30 November 2022

“Hi Emmie, Congratulations again to you and everyone in Unicare Health for receiving the 2022 WA Age Friendly Business of the year award. That is fantastic and well deserved. I have been very happy with you and your team’s service. Please pass this on to your colleagues who have helped me along with your delivery manager and their teams. Everyone is very polite and helpful and all of this builds up as a positive memory. Now I tell anyone who asks me where I get my stuff that I got it from Unicare Health. Congratulations again to you and Unicare Health. ”
Chetan T, 30 November 2022

“Marie extends her thank you to Kevin Steele who delivered her Lift & Recliner Chair. Kevin helped her set up her chair properly and moved her furniture around to ensure it fits well in the space. She was really grateful.”
Marie F, 25 November 2022

“To Cameron, much gratitude to all your team. We receive great results for the lovely Rita, who had been patiently waiting for her order for many months but understood the difficulty over such an unbelievable year. We really appreciate your quick response and amazing troubleshooting. Thank you for your assistance to achieve great results.”
Jo and Kym –  Geat2Go, 10 October 2022

“The client is really pleased with Hamish’s prompt service. Thank you!”
Anamica P –  Home Care Package Co-ordinator, Silverchain, 6 October 2022

“Could you please pass an extra thank you to Rachel Smith for arranging someone to come out and fix the issue with the job SJC 62181? The family of the client says thank you. Very much appreciated.”
Michelle L, 6 October 2022

“Over many years now I have had the delight of working alongside your employee, Geoff. He is absolutely committed to making things happen and is proud of your brand. Delivering when he says he will and helping me with any query I have regarding the equipment we have bought from your company, putting things together when I cannot. Geoff’s approach is always with the utmost professionalism and he is committed to getting the situation solved. Geoff solved a long-running problem with some brightly coloured slim carts we ordered that had taken months to be delivered. He is an asset to your company.”
Marie C –  Nurse Unit Manager, St John of God Murdoch, 27 September 2022

“I just want to say thank you very much to you and the Unicare team. Thank you for all of the support you have provided to me over the last 7+ years, and to The Centre for Cerebral Palsy/Ability WA customers and staff, in sometimes very challenging and demanding circumstances. So many times, your team provided exceptional service to ensure the needs of the customers could be met as quickly and efficiently as possible, and their safety and comfort could be assured. I really do appreciate your and your team’s support, and I look forward to liaising with you in my new role, whatever and wherever that may be!”
Melissa H, 17 August 2022

“Hi Michelle, thank you for the invoice. Please also extend our thanks to your delivery team. The chair arrived on site for my Mum way ahead of our expectations and we are so thankful.”
Neville and Julie King, 16 August 2022

“Australian Professional Skills Institute would like to thank the amazing staff from Unicare Health for their professional and friendly training for our Aged Care and Community Care students. Our students always have a fantastic day learning about all of the equipment they will be using in their role as support carers, and best practice techniques for care support. The education provided by Unicare is instrumental to our students having a clear understanding of the range and importance of adaptive equipment used in the Community Services arena. I highly recommend Unicare as the first point of call for all training needs and exposure to an extensive range of equipment. A big shout out to Unicare Health’s Occupational Therapist, Annette Terranova, for the invaluable training and Pearl Chan for always being so helpful in accommodating students into our busy schedules. ”
Australian Professional Skills Institute, 11 July 2022

“I recently arranged some workplace training with Unicare Health and they were incredibly helpful throughout the whole experience! We were able to freely use their conference room and equipment available in the showroom. All of the staff were very welcoming and ensured that our training went smoothly by arranging all of the required resources for us beforehand. Thank you to the team at Unicare Health for being so accommodating.”
Georgia C – Occupational Therapist, Empower Health, 29 June 2022

“Sending a heartfelt thank you to Annette and Christine for our “speed cramming equipment” session this morning. Annette managed to cover a huge range of equipment and provided some great case examples. I think everyone returned feeling upskilled and informed on the basic equipment options and when to opt for more custom items. New concepts and assistive technology are available all the time, making it worthwhile to have regular sessions.”
Rachel C – Occupational Therapist, Silver Chain, 24 June 2022

“I just wanted to thank your team at the showroom and warehouse. I came in yesterday and both Rob and Emmie were very helpful with fixing the equipment together for me.”
Calley – Occupational Therapist, Indigo Solutions, 10 June 2022

“Unicare specialist occupational therapist Annette Terranova and Pearl Chan came to Edith Cowan University once again this year to train our third-year occupational therapists on pressure care. They are a fabulous team and so generous in sharing their great seating solutions and knowledge to make sure that our future occupational therapists are strong in this important topic. Thanks again, Unicare!”
Katrina L – Occupational Therapist Lecturer, Edith Cowan University, 9 May 2022

“I work in community aged care and this company is amazing to deal with. Crystal and Stephanie helped me with an urgent issue and I would highly recommend Unicare to anyone who requires mobility equipment.”
Ken N – Occupational Therapist, Community Aged Care, 28 April 2022

“Thanks so much for arranging the repair of our trolley bed so promptly. It seems like a little thing but the inability to adjust the bed head has been a frustrating annoyance for some time. Having it now in good working order is a fantastic benefit when caring for our patients.”
Margie, SKG MT Lawley, 20 April 2022

“I would also like to thank your staff for being so good about doing the RAT testing and the wearing of full PPE. It’s time-consuming and hot wearing the PPE so it is much appreciated!”
Leanne D, Concentric Rehab, 7 April 2022

“Thank you to all the technicians involved (in the servicing of the wheelchairs) very much for your hard work!”
Kristina S – Occupational Therapist, Brightwater Redcliffe, 23 March 2022

“I am writing to say how impressed I am with the tremendous upgrade of your Davies Road facility and the very attractive landscaping recently undertaken. As a resident of Alexandra Place, it’s so nice to see a business take these steps to improve not only your premises but our neighbourhood as well. Your efforts are much appreciated.”
Suzanne D, 9 March 2022

“I had urgent need of a Tall Compression Stocking Frame. I’d had a revision of a knee replacement that was 10+ years old when a plastic component failed & broke. On top of that simultaneously I had œdema of the same leg that required daily compression stockings. Preoperatively & Postoperatively, there was no way I could apply the stocking, and my wife’s arthritic hands rendered her unable to so do. So I had to pay carers for 2 months before the surgery to come daily, remove the stocking so I could bathe, and then reapply the stocking. Postoperatively for 2 or 3 weeks, I made do with the rehabilitation people applying the stocking 2-3 times a week. I tried but I couldn’t do it myself when still using the traditional frame. I did an internet search. I located the exact item I needed for myself on an English website. I never knew of its existence. They in turn guided me to Unicare in Perth which stocks the item. I ordered the frame, but Perth is on the other side of our great land. I was impressed that the postage was free but that meant I was still days off receiving the frame. I telephoned the company to see if I could pay for express postage. The lady I spoke to said she was coming to Brisbane in about 3 days, and I just happened to ask her if there was a chance she could bring it and I would pick it up. She said “Yes” and did, and I picked it up this morning. What good, old-fashioned service was that? I’m very grateful. Unicare Health rocks!”
Dr Jules B, 8 March 2022

“Congratulations team! You have been a great WA business providing essential equipment to the health and disability industries for many years! I still remember getting my “Fortress” electric wheelchair from you many years ago! We still enjoy and appreciate the continued support of our ceiling hosts through you.”
Michael B L, 3 March 2022

“Dear Unicare Health, thank you for the delivery of my husband’s Floorline king size single bed and mattress today that was purchased for him through his CPE level four package. The young blokes who delivered it and set it up were very helpful and efficient. Taking away the single bed and mattress that was hired from your company was marvellous too. We want to thank you, Unicare Health, for your service and assistance and the very caring manner displayed by all your staff. My husband David is very pleased to have his own king single bed now. Many thanks. Tess and David M P ”
Tess & David M P, 21 February 2022

“Hi Austyn, Vince and the support team (and Bill Broadwood), Thank you very much for your assistance in fixing Narelle’s electric WC.  She said that she is very grateful and elated regarding the service that you have given and very impressed with how effective you are in fixing and checking her chair. She also said, “I will be booking my chair maintenance yearly through UNICARE”.”
Marichu M – Occupational Therapist, Aegis Lincoln Park, 4 February 2022

“We just wanted to thank Adil for the delivery this afternoon. He was absolutely lovely and couldn’t have been more accommodating or kind. We’re delighted it’s here. Have a happy Christmas all!”
Ian David M P, 23 December 2021

“Hey Christina, We’re nearly there! Wishing you a lovely Christmas and a blessed New Year ahead 😊 Thanks for all your help this year, you have been AMAZING to work with!”
Linda D – Care Coordinator, Home Care Packages, 20 December 2021

“I just wanted to say a huge thank you to your delivery team. My family were awaiting a hired bed for my father and it wasn’t going to get to them until this week we were hoping to get dad home on time for Father’s Day. Thank goodness, your team made it happen.”
Emma M, 7 September 2021

“Warren can’t speak highly enough of Vince. Mainly on account of his copious amount of product knowledge and willingness to cooperate with the customers’ demands. He also expressed his appreciation for his prompt, immediate attendance to issues arising. Lastly, Warren wanted to thank Annette, for her excellent training with the beds, which he saw as most essential, yet what they found most difficult to achieve with high staff turnover. Warren said that training would allow them to make the most of the bed’s features and limit repairs through the correct operation of the bed.”
Warren C, Myvista Mirrabooka, 12 August 2021

“Please pass on my thanks to Emmie for her help with this client. She is extremely efficient with the NDIS process, her follow-ups didn’t miss a trick.”
Kevin B – Occupational Therapy, Ace Therapy, 11 June 2021

“To Vince and Steph, just a quick note to thank you for organising the bed at such short notice. Adil Shah was extremely helpful and did an excellent job getting the bed installed yesterday afternoon. So, all being well, I’ll collect Carol from the hospital this afternoon, and she’ll be able to complete her recovery at home. I tried two other two firms that are much closer before contacting Unicare Health. Due to the public holiday on Monday, neither party was interested in doing anything until the middle of next week! So your attitude and prompt response were very refreshing and I’m so grateful that you could help.”
Tim, 11 June 2021

“I want to thank Sam and Victoria for all your time, kindness, patience and knowledge over the past three years. I have become stronger clinically thanks to Unicare Health’s workshops, and all of your incredible team members’ knowledge.”
Tori F – Occupational Therapist, Curtin Heritage, 21 April 2021

“I would like to direct a compliment to one of your staff members who has assisted me with rental equipment a few times in the previous months. Vince Palmer (Customer Care Specialist), has been excellent to liaise with. On two separate occasions, Vince has assisted to organise equipment in a very time-sensitive manner for my clients. In both instances, Vince has accommodated last-minute changes to the equipment required and liaised with after-hours staff prior to the weekend. He has gone out of his way to aid me and my clients and showed exceptional customer service skills (and patience!) with the many changes and requests that we threw at him. My clients also complimented the professionalism and support they received from the staff who delivered and set up the equipment. Thank you very much for your assistance. ”
Gemma S – Occupational Therapist, 6 April 2021

“Very pleased with “the lovely man” who had a look at the bed.Thank you for offering a great service to her and reassuring her confidence with using this bed for the weekend.”
Claire A – Occupational Therapist, Yellow Door Therapy Services, 26 March 2021

“Thanks, Vince. The support you provide for our clients is really wonderful and very much appreciated.”
Susie V – Clinical Nurse Consultant, Silver Chain, 12 February 2021

“Thank you Unicare Rental Team who provided Ethel and her family with wonderful care over recent months. Please also extend my gratitude to Len Stock. I found him courteous, cooperative and extremely efficient.”
Libby, 10 February 2021

“I wanted to thank Emmie for all the support that she has given me and my clients. I really appreciate your quick responses and your efforts to help with trials.”
Deb W –  Occupational Therapist, Therapy Focus, 1 February 2021

“I just wanted to compliment you and your team for the amazing service as always, and the incredibly quick delivery of the cushion. I am very grateful for your team and really enjoy working with Unicare.”
Tori F –  Occupational Therapist, Curtin Heritage, 22 January 2021

“Thank you Christina and Kendra for everything. You have been miracle workers – getting visits organised and paperwork sorted so quickly for me due to client urgency and me needing to complete before I go on leave.”
Suzanne K –  Occupational Therapist, Bethanie, 11 January 2021

“I just want to let you know how helpful Kendra has been to me and my clients since I joined Bethanie a few months ago. I have been an OT for some time, but have never had so many equipment options. Kendra is always prompt with emails and is happy to explain equipment and procedures. She is very polite and attentive to our client’s needs. On Wednesday, I met with a client and his wife in the showroom. They had stated to me they had visited you independently and did not find the assistance overly helpful. They were very impressed with Kendra’s knowledge and her service skills. Kendra is amazing and a real asset to Unicare. You are very lucky to have her. ”
Tracey B –  Occupational Therapist, Bethanie, 7 December 2020

“The training delivered by Annette yesterday was fantastic. All staff thoroughly enjoyed her informative session. Thank you. ”
Emer L –  Residential Aged Care Manager, MyVista, 25 November 2020

“Thanks to Kevin and those involved in the delivery! Your team were very courteous and efficient. Congratulations on having such polite and capable men and the wibo bed look magnificent. ”
12 October 2020

“Gerald is much more comfortable and his family very happy. Thank you for the prompt response and your technician Chris was very helpful when he delivered.”
Tony C, Juniper The Residency Northam, 18 September 2020

“We would like to say thank you to the team at Unicare for your assistance in purchasing a new Curocell mattress. Athol was just so helpful in displaying the mattress. Nothing was too much trouble and by the time he left, there was nothing left to ask him. Christina and others in the office were also very helpful. I am wheelchair-bound and am appreciative of being able to be shown the mattress in my own environment. I was made to feel a big part of the demonstration which is a bit different to others I have come across, who treat me as though I have a mental problem and only talk to Margaret. I had a great night’s sleep last night and even the CPAP report showed it was a good one.”
Lox and Margaret C, 14 August 2020

“Unicare are lucky to have such a valuable employee like Victoria. It was an absolute pleasure to meet Victoria and have her assist with wheelchair selection. Victoria’s approach and assistance are something that is rarely seen these days in our ever-changing world. I have spent the last 35 years in the mining sector and in my role as Procurement Specialist/Manager and I am well versed at identifying great people in respect of goods sales and service.”
Robert W, 9 July 2020

“We would like to thank Curtis for his very prompt service to this client. He was very happy with the support given to him.”
Debbie C, Armadale Health Services, 27 May 2020

“My client and I came into the shop last week and it was great to see Christina greet my client directly, and respectfully by calling her “Miss”. She also acknowledged my client’s input and supported her with purchasing AT. Additionally, it was great to see Christina use respectful language and tone with my client. Christina was very quick and efficient in liaising with the accounts department and we were able to leave soon after with all the goods we needed. Afterwards, my client told me that she felt very special and comfortable.
I am just wanting to highlight and acknowledge the great customer service, as in the past I have come into contact with other mobility stores who have been rude and disrespectful towards myself and my clients. Given the nature of our work, we have daily interactions with people with disabilities who often feel invisible in society, so it’s really great to see that employees at Unicare are providing a great example of customer service. ”
Margarita N – Occupational Therapist, 360 Health + Community, 26 March 2020

“I would like to thank your warehouse team, and especially Kyle, for the way the stock was delivered. Kyle placed it neatly in our warehouse on delivery with all like products kept together. The warehouse had clearly labelled mixed boxes and packaged all the “loose” items in bags with the codes written on them. All of this made the checking of the delivery quick and easy, which I am very grateful for.”
Bryan R – Director, Medihire, 19 February 2020

“Thank you, Llew for coming out to do the demo with the client yesterday. It was great to see how he enjoyed the independence and freedom that a piece of equipment can bring to him. Life Ready Mobile has recently started our Occupational Therapy department and we work with home care providers, and private and NDIS clients to provide assessments and interventions to promote their independence and safety living in the home. I am impressed with the services that Unicare Health has provided thus far for my clients. Hence, I am keen to know how we can collaborate together to provide care for people living in the community.”
Ming – Occupational Therapist, Life Ready Mobile, 23 Jan 2020

“I had a call from our residential manager at Hillcrest in Geraldton who was very impressed by her experience with the Unicare tech and the work completed last week. I have asked her to send through an email but in her words, the works were completed professionally, with care and the communication about everything that was taking place was fantastic.”
Juniper Management, 13 December 2019

“Thanks heaps, this is why I LOVE Unicare – Time and patience for all. Thank you very much.”
Ty A – Occupational Therapist, 10 December 2019

“Our whole experience with Unicare has been wonderful, quick service and Len was very kind and efficient when he delivered the bed and mattress.”
Kylie D, 10 December 2019

“Thank you for your support Unicare is the best provider we are working with. I cannot speak more highly about Chris Dumble and Stuart Mirontschik in service they both are brilliant.”
Danuta F – Manager, MSWA, 28 November 2019

“Keep up the great work, I’ve used Unicare for the last 3 years in various job positions and have found that you are the easiest to work with and reliable supplier compared to many others that I have encountered. The team are always prompt with quotes, which they also follow up on, the website is easily navigated and has most of the information readily available on it to determine the best options for equipment purchase and if not then the staff have always been very helpful with providing additional info and recommendations. I have found that Unicare delivery times have been very impressive considering I have been based in remote locations and have often had urgent patient requirements which the team has done their best to assist with. Feel free to pass this positive feedback on to the Unicare team as too often complaints are voiced by customers but the compliments go unheard.”
Katy H – Occupational Therapist, Patches Paediatrics, 16 October 2019

“Just a brief note to let you know that the delivery and installation of the mattress for my brother went very well. Geoff was extremely professional and helpful. As there was no manual in the box, Geoff Thomas, undertook to have one delivered. As my brother has Support Workers to assist him during parts of the day and evening, should there be a problem, a manual explaining what the pump is indicating is very necessary. I would like to thank you for overseeing the delivery and the attendance of Geoff to install it. The focus on customer service and satisfaction is appreciated.”
Shannon B, 26 July 2019

“Hello Lianne, Please convey my sincere thanks to your Manager and let him know that it has been a pleasure dealing with all the Unicare staff, you have all been so efficient and helpful and have made my job so much easier to get everything sorted for our new facility.”
Tracey – Little Sisters of The Poor, 18 July 2019

“To all the people at Unicare Bentley, I would like to say a HUGE THANK YOU to you all. We recently had a crisis with my mum’s health and needed a recliner lift chair quickly and just before Xmas, a very busy time. From my first phone call to Unicare asking for help to the last call where I arranged for the chair to be collected (crises over), I got the most amazing service. The patient person on the phone, answering my many questions, offering advice etc.. to both the gentlemen that delivered (very quickly !) and then collected the chair so pleasantly … thank you! The chair was in excellent condition, clean, worked well and looked brand new! We really appreciated the kindness and respect you showed us. It was wonderful to deal with such efficient people! So once again, THANK YOU. ”
Cathy Phylactou and Anastasia Nicolau, 24 January 2018

“Thank you so much for the prompt delivery this has helped me out so much you guys are the best.”
Paula Nichols, 9 October 2018

“Hello. I just wanted to provide some positive feedback regarding your delivery driver Kyl. My client asked me to pass on that Kyl was polite and extremely helpful in getting the equipment set up and trialled to the client’s satisfaction.”
Anne M – Occupational Therapist, Silver Chain, 19 July 2018

“I really like what you are doing. Keep up the good work!”
Jenni – Occupational Therapist, St John of God Midland Public and Private Hospitals, 12 July 2018

“My wife and I came into your showroom on two separate occasions and on the first visit we purchased a walking frame, on the second visit we purchased a set of Elbow crutches.
On our second visit, we were held up in traffic and had only ten minutes to spare before your showroom was to be closed for the day.
We were met by Callum in the showroom and he was extremely helpful in assisting my wife with her selecting a pair of elbow crutches, versus a larger (higher) walking frame, Callum was not concerned about spending a few minutes past his normal knock off time to help us out.
Callum is very polite, he has a very good knowledge of your products and is also very courteous.
Callum was great to deal with, he made our visit to your showroom a really pleasant experience.
In our opinion, Callum is defiantly worth the money, he is a credit to your staff and is a shining example of a dedicated employee.
Because of Callum’s personality and experience, if we require any further items that might make my wife’s life easier, we will definitely call and see Callum to ask him if he can assist us with these items.
We have told some of our friends about our experience with Callum and they have indicated that when they are in need of any health aids etc, they will call in and talk to him.”
Marilyn & Norm Hunt, 11 Apr 2018

“Hi Olivia,
Re: The Care of Sweden, Curocell mattresses that we’ve purchased, our residents are sleeping better and our staff members are able to observe the difference and loving it more than the residents! Thank you for being instrumental in enhancing their quality of life.”
Shiva – Occupational Therapist, 21 Feb 2018

“I would just like to say a big thank you to your staff, in particular Paul and Ebony for the outstanding service that they have given us this week. Much appreciated!!!”
Sandy L – Patient Equipment Coordinator, St John of God Midland Public and Private Hospitals, 29 Sept 2017

“Hi Nathan,
Thank you for the information that Chris arranged for me to see. I have passed it on to both facilities where I work. The bed is fantastic. Thank you also for all your generosity during the conference. I loved Chris’s passion and enthusiasm, and also yours, as is demonstrated in the dedication to your work. Best wishes.”
Jenny , 28 July 2017

“Hi Unicare team,
Thank you so much for all your help and service over the last 2.5 years, especially with all those urgent orders/ repairs you have assisted with! I have really appreciated the speedy service and care for my clients. I am off in a campervan around Australia. Look forward to working with you in the future.”
Amy L – Senior Occupational Therapist , 28 July 2017

“Hi Olivia,
Many thanks for your email and message received in the post.  My experience with Unicare Health was excellent. Both from yourself and Kyl who delivered the chair.  The chair itself is wonderful in every way, so easy to sit in and stand up from.  I really appreciate all your care and wish you every success for your future.”
Margaret K, 19 June 2017

“Hi Paul,
Just wanted to say a very big thank you to you and Paula for your outstanding service today. Every- time we have a problem it is always resolved in a quick, friendly and competent manner. It’s such a pleasure doing business with Unicare!”
Sandy L – Patient Equipment Coordinator, 2nd June 2017

“Thank you so much. Your team has gone above and beyond today. I look forward to receiving the quote for the repairs so we can work out the next step.”
Rebecca P – Home Care Co-ordinator, 31th May 2017

“Hello Olivia,
The regency day chair we currently have on loan is great with the resident looking more comfortable than she has for some months.”
Jo-Anne – Residential Manager, 17th May 2017

“Hello Paula,
Just wanted to say a big thank you to you and Vince who came and exchanged our mattress. Looks like there was a leak in one of the bladders which have clearly been there from the start as it never reached the firmness that it should have. Anyway, Vince was marvellous and swapped it over and waited to check it was fully inflated. Having seen the pressure of this one it was clear the first one was faulty. Unfortunately, the guy who delivered it didn’t wait until it was fully inflated so I didn’t know what to expect.  Also, Vince very kindly brought us some gorgeous shortbread which is my mother’s favourite. Very thoughtful and appreciated. The new mattress is a dream and we are happily enjoying an easier day to day living. Thank you again for getting on top of our concerns so quickly. I just wish I hadn’t waited a week before letting you know !!”
Kethrine, 8th May 2017

“Hello Olivia,
I have just returned from leave and been to see Christopher [last name removed for privacy]– he is very happy with his recent ROHO cushion and cirrus air mattress purchase that your staff delivered and set up for him last Friday. I wanted to say Thank you for all of the quotes, recommendations and assistance you provided in helping to make a decision on the required equipment for him. Thanks again.”
Emily – Occupational Therapist, 28th April 2017

“Hello Olivia,
Thank you for your assistance with the problems we experienced with the use of the sensor mat and the chair.
Not only were you extremely helpful, but so were the two reps you arranged to contact me from South Australia who provided instructions and guidance on the sensor mat.
Also, I would like to thank the two delivery men who were extremely patient and friendly with the delivery and exchange of the chair.
Your understanding of the problems we are facing and your efforts to assist me to make mum’s quality of life better is greatly appreciated.
The family is impressed with the service we have received – something that is not given too often by firms nowadays.
Many thanks”
Frances, 17th March 2017

“Hi Paula,
I would just like you to pass on my thanks to the delivery driver that has just dropped off the overbed table for Mr F [Name removed for privacy].
Mrs F [Name removed for privacy] advised that when the driver pulled up she was crying so he asked her if she was ok, she then advised him they were just having a bad day to which he then asked if she “just needed a hug” which she did. Mrs F [Name removed for privacy] advised she is feeling much better after this act of kindness, so please thank this lovely gentleman from us.
Cheers”
Karen E – Case Manager, 28th October 2016

“Thank you for sending me the much-used Hand Grip Pro [Reacher] which I first procured when I had the double hip surgery. I learnt to use it in nearly every room in the house, the bedroom, the kitchen, and every time I dropped something I was unable to bend, a piece of paper that floated off the table, numerous things daily that I dropped, enabling me to exist in my own home.
Also, bless the dressing stick it helps with undies, footwear, puts the socks on my feet, assists with shoes, slippers etc. and wipes in between my toes using a thin flannel which keeps my toes dry and healthy. I’ve found it a great assistant making my bedsheets flat now that I’ve broken a bone in my shoulder.
I also have the hand styled sox assist [Soxon] which for me was better than the plastic one.
Your delivery service Foxline was great and I do thank them for the delivery. You are a very much needed business to assist all age groups in independence.”
Olivia I, 17th October 2016

“Hello Lianne,

Yesterday I was fortunate enough to have dealings with your employee Edwin Crisp and I wanted to give you some feedback.

Edwin came out to deliver a second ramp that would take an extra-wide wheelchair as the one originally ordered was not able to accommodate the chair. Unfortunately due to some errors on the part of the OT department at [Name removed for privacy] the ramp delivered was again not appropriate. Edwin was so kind and supportive when we tried to work through the situation and in assisting me to come up with a strategy to modify the original ramp so it was fit for purpose. He spent a considerable amount of time helping me to convince the OT Dept that the structural integrity of the ramp wouldn’t be compromised and spoke to as well as emailed them on my behalf.

It is a long and convoluted story but suffice to say that I am convinced that if it was not for Edwins compassion and empathy I would not have been able to have my sister home until Monday, a whole week after her being released by the Doctors. And after 28 days in the hospital another weekend, there was not something we were looking forward too.

Edwin’s customer service went above and beyond expected to help me at a most stressful time. As an ex-HR Manager, I would employ Edwin without hesitation. He is truly an asset to your organisation. If you don’t already have an employee recognition program then maybe Edwin should be the first.

Please thank Edwin on our behalf and do not hesitate to contact me if you would like further information.”
Lisa M, 7th October 2016

“To Lianne and all the wonderful staff at Unicare,
Thank you so much for all your help in the delivery and organisation of ramps for my patient. I really appreciate your patience, and your assistance in this matter has been invaluable.”
Chloe – Occupational Therapist, 6th October 2016

“Dear Eloise, I want to thank you personally for your kindness and respect in the store and in helping me obtain a sample of the gel donut. Your attitude toward me left me feeling [like] a whole person, not a damaged one. I thank you most sincerely for making my day better. Appreciatively;”
Marlene M, 12th September 2016

“Full marks for your efficiency and enthusiasm. I really appreciate the support you provide to our people and their need for assistive equipment sometimes at very short notice. ”
Robert – Physiotherapist, 28th July 2016

“The [Surname removed for privacy] family and myself would like to express our sincere gratitude to your organisation for its humanitarian gesture in granting our mother Josephine, a 50% reduced hiring fee for the remainder of her life.
Your organisation’s approach is a triumph of human needs over business needs. We have been informed by Juniper Community that your organisation has taken this decision to assist Josephine even without hearing the plight from the family.
Our mother Josephine, is 92 and is in the advanced stages of Alzheimer’s. She is non- verbal and totally immobile and therefore fully utilises the bed, air mattress and hoist etc. hired from your organisation.
Your contribution in this matter is greatly appreciated.”
Avril – Daughter / Carer, 27th July 2016

“Hi Unicare,

I [am] emailing to thank one of your staff members (Dave Westbrook) for his wonderful service for a client of mine. Dave has gone out of his way to assist in every possible way to ensure the needs of the client were met, offering additional ideas and providing items for trial on several different occasions. Dave replied to emails whilst he was on annual leave and always maintained a professional and prompt service. On the 30th June we received some tragic news on the sudden passing of this client. We unfortunately didn’t have the new wheelchair for this chap but I know he would have loved it. Thank you Dave for going above and beyond, your beautiful compassionate nature and willingness to find a way to make anything possible.

It’s been an absolute pleasure working with you. ”
Kelsie – Occupational Therapist & Equipment Funding Coordinator, 1st July 2016

“I could not have been more impressed by the professional prompt service today; and thought you and your company deserved the compliment in written form.
I went through our ward’s standard procedures to get equipment from a hire company and they could not supply appropriate equipment and could not offer a solution.
I called you and within hours we had the equipment on the ward, set up by yourself and trained us on use. I really appreciate this as it was vital for a patient on our ward.
I will have Unicare on the top of my list to recommend equipment for wards and for patients.
Thank you again.”
Ryan, 20th May 2016

“Thank you so much for getting the equipment to Harry so quickly – I visited him late morning and you had already delivered – Jean and Harry were delighted with such great service. Please pass on my thanks to all concerned.”
Marion, 23rd March 2016

“Tony received his walker this afternoon and it is just perfect. The model far supersedes his current walker and he is so pleased. Thank you so much for organising this for him it is very much appreciated…Thanks, so much for your prompt and efficient assistance.”
Robert – Physiotherapist, 17th March 2016

“I visit a client in Gosnells. Unicare helped the client move her electric bed and recliner chair.
Her son wanted me to pass on that you went above and beyond in your service and assistance, Thank you.”
Amy – Senior Occupational Therapist, 8th February 2016

“Thank you for your help organising moving the Unicare bed.
I cannot speak highly enough of your driver/delivery gentleman, LEN, who delivered the bed for us. He single handedly moved a very heavy hospital bed out of the room and brought in the new bed in sections because he was not informed of what type of beds he was moving. It was an extremely hot day and he still carried out his duties with enthusiasm.
Len amazed our whole family with his gentle, caring and helpful nature. Although he was running late, he took the time to demonstrate the bed, and show us its special features. He is an asset to your organisation and represents it so well.
We hope you appreciate his skills as we did.”
Navaz, 5th February 2016

“Thank you Janette, LOVE doing business with you all 🙂 ”
Kim – Project Manager, 2nd February 2016

“Just a quick email to thank you [Olivia] very much for all your assistance throughout the year. I am very grateful Annette that you were able to share your expertise and knowledge with me about the positioning/seating aspects of OT. Have an enjoyable and safe Christmas with your family and loved ones and I look forward to working with you again in 2016.”
Elissa – Occupational Therapist, 16th December 2015

“Dear Sir
My Mother resides at Hamersley facility in Subiaco.
Recently Annette Terranova from your office collected my Mother’s wheelchair for servicing. Upon return of the chair she taught me a few extras that I didn’t know about the chair. She also noticed that the pressure mattress my mother uses was not on and the tubing was somehow disconnected. She sorted all this out and made the staff aware of the error. She also gave me a few tips about the mattress which I didn’t know.
I was very impressed with her customer service and sincere attitude towards my mother and her care.
She is to be congratulated for her service and attitude to her clients.”
Tamara, 14th December 2015

“I would like to send you my heart felt thanks for arranging the chair. this gave mum the opportunity to be able to go outside the nursing home and this was done a couple of times recently, first time in 3 years. It was a pleasure to see her face light up when taking her out.”
Liz, 26th November 2015

“Dear Paul and Unicare Health,
On behalf of the SW Occupational Therapy Professional Development Committee and the therapists who attended our OT Week Celebrations, I want to thank you for your response to our call out for show bag fillers and for providing certificates for our award winners.
The attendees enjoyed a breakfast at the Lighthouse Resort Restaurant and a professional development presentation on Mindfulness. This was a wonderful opportunity to catch up with colleagues from across the South West to share experiences and celebrate the unique contribution Occupational Therapy makes to the lives of our clients and communities.
The event was made even more memorable by each attendee being provided with the lovely pink show bag that you provided, full of information, fliers and promotional gifts. We were blown away by the beautiful cook books and umbrellas which were used for prizes on the day. Without the support of our wonderful suppliers throughout the year, our jobs would be much more difficult and the results for clients all the poorer.
We hope to see you in OT Week 2016 when we hold our biannual Equipment Expo in Bunbury. This year it will be bigger and better.
Thank you once again”
Kelsie – President, 26th November 2015

“I was here [Unicare Showroom] in 2013 and the service was wonderful. I’m back here today [28/10/2015] getting ready for my next THR [Total Hip Replacement] and the service is lovely, very friendly, and lots of smiles. I would not hesitate to refer you.”
Kathy, 28th October 2015

“As I rummage in the undergrowth (that is aged care!), I thank my rainbows at Unicare who brighten my grey days (thats working in aged care, NOT my growing hair colour).
To the ‘Roadies’;
Llew – The Fixit Man
David – The Measurement Man (why do I always think of Bob the Builder when he’s building an SR45)
Annette – A great OT clinical sounding board.
To the ‘Product Specialists’ who patiently answer my queries and go beyond the call of duty to measure the width of zimmer frames on the shop floor (which helped me prove a point to a physio), thank you.
Finally to the cheery ‘How may I direct your call’ ladies you are all wonderful in the way it matters – customer service!!
My residents are my customers and you are all looking after them, albeit through me. You are my ‘Mars a day’, ‘M & M’s’, and ‘Minties’ so I thank you all!”
Karen – Occupational Therapist, 21st August 2015

“I would just like to inform management at Unicare of the exceptional service offered to us by Paul. Nothing has ever been too much trouble for him, he always comes in with a smile and can do attitude. It’s a pleasure to do business with Paul and he is always the first person we contact if we need any equipment. Paul is reason we Unicare is our preferred supplier you should be proud of the work he does.”
Gary – Coordinator, Patient Equipment Centre, 28th July 2015

“Hello Olivia and Annette,
It very likely that Robert will be purchasing the jay cushion (I am just waiting on his financial situation to be confirmed by FM who is on leave). The SR45 chair that he trialled is ready for collection at your convenience. I cannot thank you enough for all your help, flexibility and persistence with trialling this chair, Annette. The purchase of the cushion is a step in the right direction.
Kind regards and plenty of thanks!”
Meredith – Occupational Therapist, 17th July 2015

“…I wanted to formally thank you for company’s very generous donation of equipment to our service.
We’ve already used the equipment to demonstrate to patients many times over. The sock aid is my favourite – I don’t think anyone ever expects it to actually work! And because you donated so generously, we’ve been able make up packs of equipment to go in each of our therapists cars…
Thanks again for your kind donations, it’s really improved the impact of our intervention with patients and convinced them the aids can make them more independent.”
Jemma – Senior Occupational Therapist, 1st July 2015

“Just a quick acknowledgement to you, warehouse staff and drivers for the prompt delivery of equipment both recently and generally. It just makes my job that little bit easier. Thanks”
Steve – Patient Appliance Loans, 12th June 2015

“Thank you!
Received the items yesterday! I’m always pleasantly surprised by how quickly things are organized and delivered.”
Vironique – Physiotherapist, 1st May 2015

“Eloise thank you for your prompt attention to our problem with the camel equipment .The rep came very promptly and fitted the connector. We arrived back from our fantastic holiday yesterday 29-4-15 and are in receipt of the two new connectors thank you… Thank you again for your attention and support it is staff like you that makes it a pleasure to deal with Unicare Health.”
Terry – Carer, 30th April 2015

“I wish to say a very big thank you to yourself and everyone at Unicare Health for the wonderful support, information, products and professionalism shown to me over the last 18 years! It has been a pleasure to have known you all, and I wish you well.”
Lyn – Physiotherapist, 28th April 2015

“The change table was just delivered, thankyou for this. I must pass on that the gentleman who delivered it was very polite and helpful…”
Kaye – Associate Principal, 9th February 2015

“I bought a lightweight wheelchair from you on Tuedsay 20th January and this is certainly NOT a letter of complaint! To the contrary – I was delighted with the service offered to me by your delightful Eloise, She helped me choose the most suitable chair with courtesy and charm and with great patience. My husband is VERY happy with the chair and was the envy of his friends when we demonstrated it at a meeting in the afternoon. Having the added elevator for raising his left leg was a real bonus.. It also means he can now leave the confines of the house in comfort, and I don’t have any trouble pushing the chair, or lifting it into the car.
I am happily recommending you to our friends and acquaintances!
Thank you for providing exactly what we needed”
Julienne, 22th January 2015

“Hi, I just wanted to say thank you for helping the gentleman who’s wheelchair was stolen, by giving him a new one. It was a very generous gesture and one that I hope many remember, and pay it back to you in time. It gives us all hope when we see there are people like you in the world Paul. Sincerely”
Deb – Coordinator, 14th January 2015

“Thanks Nathan, very prompt services much appreciate it :)”
Timothy – Director of Operations, 14th January 2015

“Thank you very much yesterday for the great service provided in getting us the perching stools so quickly and the “extra’s” you left for us. It was much appreciated.”
Gary – Coordinator, Patient Equipment Centre, 14th January 2015

“Thank you so much for services. You guys are wonderful!!”
Olivia – Occupational Therapist, 8th January 2015

“I am a physiotherapist working in aged care, and in this role, I have used Unicare Health (previously known as River Abilities), for over 15 years. During this time, I have found their products to be of a very high standard, safe and effective, and well priced. The staff are always polite and very willing and prompt to assist with any request made. They provide knowledgeable advice and help with equipment for hire, for trial, or for purchase. Equipment trials are particularly helpful in ensuring we purchase the best and correct item for the situation. I will continue to use Unicare Health for equipment needs in Residential Care, and I have no hesitation in recommending them to others.”
Lynn – Physiotherapist, 4th December 2014

“I have always found the services provided by Unicare to be professional and efficient. They have great product knowledge and are able to assist me with any product enquiries I have, so this enables me to provide the best clinical service to my clients in meeting their equipment needs.”
Kylie – Occupational Therapist, 3rd December 2014

“Through working at Geraldton hospital, I have had the pleasure of dealing with what was River Abilities and is now Unicare for quite some years now. I have always found the staff to be willing to assist with queries in a very prompt and courteous manner. I wish you all well for the future.”
Geoff – Occupational Therapist, 2nd December 2014

“I’ve found the staff at Unicare are extremely accommodating, especially in allowing families to trial pieces of equipment to ensure that it is going to be the most suitable option for them. The mobile repair service they provide allows my clients to have their equipment items repaired in a really timely manner and in a location that suits them best.”
Caoibhe – Advanced Clinician Occupational Therapist, 28th November 2014

“Product Specialist’s Katie Cook and Eloise Cowell are a wonderful asset to Unicare Health. Being helpful and knowledgeable, providing detailed information and offer alternative option when appropriate. Both friendly and easy to work with, with services always provided in timely manner. Always a pleasure to do business with and I appreciate the help.”
Zain – Occupational Therapist, 28th November 2014

“I enjoy working with the Unicare sales and support team as no job is too big or too small. All requests are attended to in a very prompt manner and if needed the team are always happy to take the time explore different options. There aren’t many areas, if any, that Unicare don’t have a vast array of options to help solve any type of equipment need in the disability sector.”
Callum – Occupational Therapist, 28th November 2014

“I would like to take this opportunity to also mention our appreciation to Unicare and its staff in regards to all aspects of your service and delivery. We appreciated the contract pricing and the SWL on your equipment and your prompt service and follow up with us.”
Deb – Occupational Therapist, 14th November 2014

“To me customer service is something rarely experienced in this day and age – and today you have provided me with absolutely exceptional customer service.
I want to take this opportunity to formally acknowledge your actions which have gone above and beyond my expectations and have helped me at a time when I needed help.
My husband is about to come home after bilateral knee replacements and in my efforts to adjust a chair provided, I actually created a problem that I was unable to rectify. Not only did you come at very short notice and fixed the problem, it was done courteously and pleasantly and I thank you for that. Especially as I was totally responsible for creating the problem in the first instance.
So many companies talk about providing customer service and that is all it is – talk. You actually deliver it and they could all learn from you.
Thank you, it is very much appreciated.”
Vicky Brown, 31st October 2013

“Excellent customer service from girls on the desk…Katie has been a great help and Paul is a gem. Thank you to all the staff at River Abilities for all your help”
Lyn, 28th September 2012

“I would like to make comment about your Product Specialist Paul. This week he came out with some products for my Mum, and was extremely polite, helpful, and caring. It was so nice to deal with such a pleasant man, who was not only ‘doing his job’ but doing so with such a caring attitude. He is a credit to your company. Thank you also for products that are going to make life so much easier in our situation. Full marks to you for such a great service, and delightful staff as the ladies at the other end of the phone make it a pleasure. Thank you all, on behalf of my Mum.”
Marion & June, 28th June 2012

“On behalf of Graham and I we wish to thank you both so much for all your assistance with improving Graham’s quality of life with the supplying of the various pieces of equipment. It is so wonderful to see him so comfortable and supported in his new chair!!! It is such an improvement on the previous hire chair he was using.”
Yvette & Graham, 19th November 2011

“Peter and I would like to compliment you on your valuable assistance and thorough information during our visit to the River Abilities show room on Thursday 29th September. We both left feeling very positive about the items discussed with you and feel they will definitely assist Peter in making day to day living more comfortable.”
Peter & Christine, 1st October 2011

“You probably don’t remember us – but we will never forget you – the way you cared and served us when we bought our seat walker from you. You run a very friendly, efficient, business with very pleasant staff. Thank you!!”
Barry, 27th September 2011

“Thank you so much for your professional, friendly, kind, and patient service at all times, and especially over the last six weeks during which I have made numerous visits and phone calls to River Abilities in connection with the hire and purchase of Heather’s wheelchair. Thank you also for the notepads and pens! Thank you very much, once again for everything! Your assistance and kind and gentle presence is much appreciated.”
Heather & Wendy, 1st August 2011

“Can you pass on to the gang all our thanks for the great service and friendly staff. You make being a country client easy and we all appreciate it.”
Deborah – CAEP Coordinator, 29th June 2011

“Thank you for the continued great service! Purchasing from River Abilities is never a hassle and the customer service has been wonderful.”
Rachel – Physiotherapist, 21st June 2011

“Thank you for sponsoring the Heavy Patient Study Day in February and for demonstrating your equipment/products. Your support of the Heavy Patient Working Party’s initiative of the Heavy Patient Study day was truly appreciated and the feedback regarding the trade displays was extremely positive by the participants.”
Jacqui – Nurse Manager, 12th April 2011

“To everyone concerned with our beds they are just fantastic. Many thankyous!”
Mr & Mrs Brown, 2010

“Thank you for kindly supporting our 2010 Annual Awards, it was a special night and a wonderful tribute to The Centre’s 650 caring staff and volunteers…It is lovely to know we have people and organisations like River Abilities in the wider community who care.”
Kathy – Manager, Business Development, 20th December 2010

“Many thanks for your Sponsorship and support of Nulsen and the 2010 “As we Are” art exhibition”
Nulsen, 1st December 2010

“Thank you for your kind donation. Your support of the Cancer Foundations Biggest Morning Tea Event to be held at the Melville Palmyra Tennis Club rooms on Thursday 20 May is greatly appreciated.”
Liana – Cancer Foundation Morning Tea Committee, 5th May 2010

“On behalf of the Board of Management, Members and Volunteers of the South Perth Senior Citizens Centre, we would like to take this opportunity to sincerely thank you for your generous donation towards our annual Gopher Muster held last Sunday, this event was a great success and thoroughly enjoyed by both participants and spectators. The gifts were most appreciated by the winners, and the loan of the two gophers enabled several members to be able to compete in this memorable event…once again, many thanks for your kind support.”
Margaret – Centre Manager, 30th March 2010

“I am just writing to say how impressed I was dealing with your staff.I purchased a seat walker for my father and found that all staff I dealt with were exceptionally professional and polite. Thank you!!”
Jenny, 5th February 2010

“To all the staff at Rivers, many thanks for presenting the seating workshop well. It was a great opportunity to refresh my knowledge and have a look at all the new equipment. Your generosity is much appreciated.”
Lorna – Occupational Therapist, 2009

“To the amazing staff at River Abilities,a huge Thank you for the way in which you handled Mrs Johnstone’s case. The consideration shown with the timely nature in which you completed her repairs was greatly appreciated. You can not know the difference it made to her to have the chair back so quickly. Thank you again to an A-1 team and an A-1 company.”
Deb – Occupational Therapist, 2009

“I cant thank you enough for your caring and trouble you went to over the problems I had with my walker. When you phoned me to see if it had arrived it really made my day. I’ve never known such a caring person when purchasing anything I’m sure. Many thanks, and may you be blessed…”
Celia, 2009

“wonderful, reliable Christian company, thank you, from a very satisfied customer”
Daphne, 7th December 2009

“…small token of appreciation for the wonderful service you provide us and you have no idea what a releif it is to have your services available. Thank you so much.”
Mr & Mrs Roos, 21st October 2009

“THANK YOU so very, very much!!!!!. The chair is absolutely perfect!. Thank you for all your efforts (and driving half the state to get it to us today!).”
Karen – Occupational Therapist, 22nd January 2009

“Many thanks for the loan of the cushion – however, John doesn’t seem to be able to manage it. You are very generous people, helpful in every way – much appreciated by all our family in the way you have helped john”
Daphene, 2008

“My time working at Kalgoorlie as the Community Occupational Therapist has finished…so I wanted to send you a little note to say a BIG thank you for the help you have given me over the past 2.5 years whilst I have fumbled my way through the confusing world of equipment. River Abilities has been a valued supplier of equipment to the OT dept at Kalgoorlie. It has been great to develop the kind of relationship with you both where I can laugh my way through my mistakes and ordering mishaps. Thanks once again for all you help! I wish both of you all the best for 2008 and for your future endeavors.”
Shannon – Community Occupational Therapist, 2008

“Please record our appreciation of the trouble the carrier went to in order to place our chair into its place carefully and efficiently. Thanks to you also for your pleasant and courteous attention. It has been a most enjoyable experience relaxing in such a comfortable chair this evening!”
Joan & Max, 11th December 2008

“Safe Handling Week has concluded and was well supported by the staff at both campuses of Royal Perth Hospital. The ongoing education of staff is paramount and your donations have contributed to this in a positive way.
On behalf of the staff at Royal Perth Hospital and the Safe Handling Committee, I would like to thank you for your support of this event, and would hope that we can continue to rely on you in the future.”
Grahame – A/Nurse Director, 7th November 2008

“I am writing to tell you how much I appreciated the birthday card from your firm. You have been wonderful. I am still using the little wheeling frame. Absolutely wonderful. Thank you so much, I did appreciate getting your card. You are wonderful.”
Sue, 7th October 2008

“I am writing to thank River Abilities for, once again, very generously supporting the education of Pharmacy Students at Curtin University of Technology. Providing the learning opportunity to physically interact with and ask questions about health care products is invaluable to producing Pharmacy graduates who are not only technically competent but who also have a fundamental understanding of appliances that, whilst they may be outside of their day to day practice, have a high degree of relevance to the patients with whom they deal. The ability to provide these opportunities for our fourth year students in a forum such as our practice workshops is only made possible by the generous support of companies such as River Abilities. On behalf of the students and staff involved, I offer my warm thanks. I look forward to keeping abreast of our continuing good relationship in years to come.”
Garlepp, 3rd April 2007

“Thank you all, for all your help over the years we’ve been dealing with you – nothing was too much trouble and you were all so kind and friendly”
Matthews, 29th May 2007

“I received your product guide today, I in the past have referred a number of people to your business…and they were happy that they had. Your staff were very helpful during the short time that I visited your showroom when I came in to make purchases”
Leam, 26th November 2007

“You are all such great people to work with that I fell very humbled & I truly mean that – It is people like yourself that make my day such a happy one and for that I thank you.”
Ines – Allied Health Assistant, 22nd November 2007

“I would like to take this opportunity to express my sincere thanks for your sponsorship of the Occupational Therapy Week morning tea which held last Friday. Your gifts were more than generous and thoroughly appreciated by all of the staff here.
Such kind gestures have served to reinforce the excellent service that we receive from River Abilities. It is an absolute pleasure to do business with you and I look forward to this relationship continuing.
Once again, many thanks on behalf of the Occupational Therapy Department.”
Claire – Senior Occupational Therapist, 13th November 2006

“Thank you for the kindness you showed me throughout the whole process of writing the submission for the hoist and sling for Trevor, the trial, and the formal presentation at Westnet.
Your personal approach was delightful and your follow through service was outstanding.
I was very moved by your personal touch on my birthday and say Thank you. The hoist has made a great difference to our lives.”
Yvonne, 9th November 2006