I would just like you to pass on my thanks to the delivery driver that has just dropped of the over bed table for Mr F [Name removed for privacy].
Mrs F [Name removed for privacy] advised that when the driver pulled up she was crying so he asked her if she was ok, she then advised him they were just having a bad day to which he then asked if she “just needed a hug” which she did. Mrs F [Name removed for privacy] advised she is feeling much better after this act of kindness, so please thank this lovely gentleman from us.
Karen E – Case Manager, 28th October 2016
“Thank you for sending me the much-used Hand Grip Pro [Reacher] which I first procured when I had the double hip surgery. I learnt to use it in nearly every room in the house, the bedroom, the kitchen, and every time I dropped something as I was unable to bend, a piece of paper that floated off the table, numerous things daily which I dropped, enabling me to exist in my own home.
Also, bless the dressing stick it helps with undies, footwear, puts the socks on my feet, assists with shoes, slippers etc. and wipe in between my toes using a thin flannel which keeps my toes dry and healthy. I’ve found it a great assistant making my bed sheets flat now that I’ve broken a bone in my shoulder.
I also have the hand styled sox assist [Soxon] which for me was better than the plastic one.
Your delivery service Foxline was great and I do thank them for the delivery. You are a very much needed business to assist all age groups in independence.”
Olivia I, 17th October 2016
Yesterday I was fortunate enough to have dealings with your employee Edwin Crisp and I wanted to give you some feedback.
Edwin came out to deliver a second ramp that would take an extra wide wheelchair as the one originally ordered was not able to accommodate the chair. Unfortunately due to some errors on the part of the OT department at [Name removed for privacy] the ramp delivered was again not appropriate. Edwin was so kind and supportive when we tried to work through the situation and in assisting me to come up with an strategy to modify the original ramp so it was fit for purpose. He spent a considerable amount of time helping me to convince the OT Dept that the structural integrity of the ramp wouldn’t be compromised and spoke to as well as emailed them on my behalf.
It is a long and convoluted story but suffice to say that I am convinced that if it was not for Edwins compassion and empathy I would not have been able to have my sister home until Monday, a whole week after her being released by the Doctors. And after 28 days in hospital another weekend there was not something we were looking forward too.
Edwin’s customer service went above and beyond expected to help me at a most stressful time. As an ex-HR Manager I would employ Edwin without hesitation. He is truly an asset to your organisation. If you don’t already have an employee recognition program then maybe Edwin should be the first.
Please thank Edwin on our behalf and do not hesitate to contact me if you would like further information.”
Lisa M, 7th October 2016
“To Lianne and all the wonderful staff at Unicare,
Thank you so much for all your help in the delivery and organisation of ramps for my patient. I really appreciate your patience, and your assistance in this matter has been invaluable.”
Chloe – Occupational Therapist, 6th October 2016
“Dear Eloise, I want to thank you personally for your kindness and respect in the store and in helping me obtain a sample of the gel donut. Your attitude toward me left me feeling [like] a whole person, not a damaged one. I thank you most sincerely for making my day better. Appreciatively;”
Marlene M, 12th September 2016
“Full marks for your efficiency and enthusiasm. I really appreciate the support you provide to our people and their need for assistive equipment sometimes at very short notice. ”
Robert – Physiotherapist, 28th July 2016
“The [Surname removed for privacy] family and myself would like to express our sincere gratitude to your organisation for its humanitarian gesture in granting our mother Josephine, a 50% reduced hiring fee for the remainder of her life.
Your organisation’s approach is a triumph of human needs over business needs. We have been informed by Juniper Community that your organisation has taken this decision to assist Josephine even without hearing the plight from the family.
Our mother Josephine, is 92 and is in the advanced stages of Alzheimer’s. She is non- verbal and totally immobile and therefore fully utilises the bed, air mattress and hoist etc. hired from your organisation.
Your contribution in this matter is greatly appreciated.”
Avril – Daughter / Carer, 27th July 2016
I [am] emailing to thank one of your staff members (Dave Westbrook) for his wonderful service for a client of mine. Dave has gone out of his way to assist in every possible way to ensure the needs of the client were met, offering additional ideas and providing items for trial on several different occasions. Dave replied to emails whilst he was on annual leave and always maintained a professional and prompt service. On the 30th June we received some tragic news on the sudden passing of this client. We unfortunately didn’t have the new wheelchair for this chap but I know he would have loved it. Thank you Dave for going above and beyond, your beautiful compassionate nature and willingness to find a way to make anything possible.
It’s been an absolute pleasure working with you. ”
Kelsie – Occupational Therapist & Equipment Funding Coordinator, 1st July 2016
“I could not have been more impressed by the professional prompt service today; and thought you and your company deserved the compliment in written form.
I went through our ward’s standard procedures to get equipment from a hire company and they could not supply appropriate equipment and could not offer a solution.
I called you and within hours we had the equipment on the ward, set up by yourself and trained us on use. I really appreciate this as it was vital for a patient on our ward.
I will have Unicare on the top of my list to recommend equipment for wards and for patients.
Thank you again.”
Ryan, 20th May 2016
“Thank you so much for getting the equipment to Harry so quickly – I visited him late morning and you had already delivered – Jean and Harry were delighted with such great service. Please pass on my thanks to all concerned.”
Marion, 23rd March 2016
“Tony received his walker this afternoon and it is just perfect. The model far supersedes his current walker and he is so pleased. Thank you so much for organising this for him it is very much appreciated…Thanks, so much for your prompt and efficient assistance.”
Robert – Physiotherapist, 17th March 2016
“I visit a client in Gosnells. Unicare helped the client move her electric bed and recliner chair.
Her son wanted me to pass on that you went above and beyond in your service and assistance, Thank you.”
Amy – Senior Occupational Therapist, 8th February 2016
“Thank you for your help organising moving the Unicare bed.
I cannot speak highly enough of your driver/delivery gentleman, LEN, who delivered the bed for us. He single handedly moved a very heavy hospital bed out of the room and brought in the new bed in sections because he was not informed of what type of beds he was moving. It was an extremely hot day and he still carried out his duties with enthusiasm.
Len amazed our whole family with his gentle, caring and helpful nature. Although he was running late, he took the time to demonstrate the bed, and show us its special features. He is an asset to your organisation and represents it so well.
We hope you appreciate his skills as we did.”
Navaz, 5th February 2016
“Thank you Janette, LOVE doing business with you all 🙂 ”
Kim – Project Manager, 2nd February 2016
“Just a quick email to thank you [Olivia] very much for all your assistance throughout the year. I am very grateful Annette that you were able to share your expertise and knowledge with me about the positioning/seating aspects of OT. Have an enjoyable and safe Christmas with your family and loved ones and I look forward to working with you again in 2016.”
Elissa – Occupational Therapist, 16th December 2015
My Mother resides at Hamersley facility in Subiaco.
Recently Annette Terranova from your office collected my Mother’s wheelchair for servicing. Upon return of the chair she taught me a few extras that I didn’t know about the chair. She also noticed that the pressure mattress my mother uses was not on and the tubing was somehow disconnected. She sorted all this out and made the staff aware of the error. She also gave me a few tips about the mattress which I didn’t know.
I was very impressed with her customer service and sincere attitude towards my mother and her care.
She is to be congratulated for her service and attitude to her clients.”
Tamara, 14th December 2015
“I would like to send you my heart felt thanks for arranging the chair. this gave mum the opportunity to be able to go outside the nursing home and this was done a couple of times recently, first time in 3 years. It was a pleasure to see her face light up when taking her out.”
Liz, 26th November 2015
“Dear Paul and Unicare Health,
On behalf of the SW Occupational Therapy Professional Development Committee and the therapists who attended our OT Week Celebrations, I want to thank you for your response to our call out for show bag fillers and for providing certificates for our award winners.
The attendees enjoyed a breakfast at the Lighthouse Resort Restaurant and a professional development presentation on Mindfulness. This was a wonderful opportunity to catch up with colleagues from across the South West to share experiences and celebrate the unique contribution Occupational Therapy makes to the lives of our clients and communities.
The event was made even more memorable by each attendee being provided with the lovely pink show bag that you provided, full of information, fliers and promotional gifts. We were blown away by the beautiful cook books and umbrellas which were used for prizes on the day. Without the support of our wonderful suppliers throughout the year, our jobs would be much more difficult and the results for clients all the poorer.
We hope to see you in OT Week 2016 when we hold our biannual Equipment Expo in Bunbury. This year it will be bigger and better.
Thank you once again”
Kelsie – President, 26th November 2015
“I was here [Unicare Showroom] in 2013 and the service was wonderful. I’m back here today [28/10/2015] getting ready for my next THR [Total Hip Replacement] and the service is lovely, very friendly, and lots of smiles. I would not hesitate to refer you.”
Kathy, 28th October 2015
“As I rummage in the undergrowth (that is aged care!), I thank my rainbows at Unicare who brighten my grey days (thats working in aged care, NOT my growing hair colour).
To the ‘Roadies’;
Llew – The Fixit Man
David – The Measurement Man (why do I always think of Bob the Builder when he’s building an SR45)
Annette – A great OT clinical sounding board.
To the ‘Product Specialists’ who patiently answer my queries and go beyond the call of duty to measure the width of zimmer frames on the shop floor (which helped me prove a point to a physio), thank you.
Finally to the cheery ‘How may I direct your call’ ladies you are all wonderful in the way it matters – customer service!!
My residents are my customers and you are all looking after them, albeit through me. You are my ‘Mars a day’, ‘M & M’s’, and ‘Minties’ so I thank you all!”
Karen – Occupational Therapist, 21st August 2015
“I would just like to inform management at Unicare of the exceptional service offered to us by Paul. Nothing has ever been too much trouble for him, he always comes in with a smile and can do attitude. It’s a pleasure to do business with Paul and he is always the first person we contact if we need any equipment. Paul is reason we Unicare is our preferred supplier you should be proud of the work he does.”
Gary – Coordinator, Patient Equipment Centre, 28th July 2015
“Hello Olivia and Annette,
It very likely that Robert will be purchasing the jay cushion (I am just waiting on his financial situation to be confirmed by FM who is on leave). The SR45 chair that he trialled is ready for collection at your convenience. I cannot thank you enough for all your help, flexibility and persistence with trialling this chair, Annette. The purchase of the cushion is a step in the right direction.
Kind regards and plenty of thanks!”
Meredith – Occupational Therapist, 17th July 2015
“…I wanted to formally thank you for company’s very generous donation of equipment to our service.
We’ve already used the equipment to demonstrate to patients many times over. The sock aid is my favourite – I don’t think anyone ever expects it to actually work! And because you donated so generously, we’ve been able make up packs of equipment to go in each of our therapists cars…
Thanks again for your kind donations, it’s really improved the impact of our intervention with patients and convinced them the aids can make them more independent.”
Jemma – Senior Occupational Therapist, 1st July 2015
“Just a quick acknowledgement to you, warehouse staff and drivers for the prompt delivery of equipment both recently and generally. It just makes my job that little bit easier. Thanks”
Steve – Patient Appliance Loans, 12th June 2015
Received the items yesterday! I’m always pleasantly surprised by how quickly things are organized and delivered.”
Vironique – Physiotherapist, 1st May 2015
“Eloise thank you for your prompt attention to our problem with the camel equipment .The rep came very promptly and fitted the connector. We arrived back from our fantastic holiday yesterday 29-4-15 and are in receipt of the two new connectors thank you… Thank you again for your attention and support it is staff like you that makes it a pleasure to deal with Unicare Health.”
Terry – Carer, 30th April 2015
“I wish to say a very big thank you to yourself and everyone at Unicare Health for the wonderful support, information, products and professionalism shown to me over the last 18 years! It has been a pleasure to have known you all, and I wish you well.”
Lyn – Physiotherapist, 28th April 2015
“The change table was just delivered, thankyou for this. I must pass on that the gentleman who delivered it was very polite and helpful…”
Kaye – Associate Principal, 9th February 2015
“I bought a lightweight wheelchair from you on Tuedsay 20th January and this is certainly NOT a letter of complaint! To the contrary – I was delighted with the service offered to me by your delightful Eloise, She helped me choose the most suitable chair with courtesy and charm and with great patience. My husband is VERY happy with the chair and was the envy of his friends when we demonstrated it at a meeting in the afternoon. Having the added elevator for raising his left leg was a real bonus.. It also means he can now leave the confines of the house in comfort, and I don’t have any trouble pushing the chair, or lifting it into the car.
I am happily recommending you to our friends and acquaintances!
Thank you for providing exactly what we needed”
Julienne, 22th January 2015
“Hi, I just wanted to say thank you for helping the gentleman who’s wheelchair was stolen, by giving him a new one. It was a very generous gesture and one that I hope many remember, and pay it back to you in time. It gives us all hope when we see there are people like you in the world Paul. Sincerely”
Deb – Coordinator, 14th January 2015
“Thanks Nathan, very prompt services much appreciate it :)”
Timothy – Director of Operations, 14th January 2015
“Thank you very much yesterday for the great service provided in getting us the perching stools so quickly and the “extra’s” you left for us. It was much appreciated.”
Gary – Coordinator, Patient Equipment Centre, 14th January 2015
“Thank you so much for services. You guys are wonderful!!”
Olivia – Occupational Therapist, 8th January 2015
“I am a physiotherapist working in aged care, and in this role, I have used Unicare Health (previously known as River Abilities), for over 15 years. During this time, I have found their products to be of a very high standard, safe and effective, and well priced. The staff are always polite and very willing and prompt to assist with any request made. They provide knowledgeable advice and help with equipment for hire, for trial, or for purchase. Equipment trials are particularly helpful in ensuring we purchase the best and correct item for the situation. I will continue to use Unicare Health for equipment needs in Residential Care, and I have no hesitation in recommending them to others.”
Lynn – Physiotherapist, 4th December 2014
“I have always found the services provided by Unicare to be professional and efficient. They have great product knowledge and are able to assist me with any product enquiries I have, so this enables me to provide the best clinical service to my clients in meeting their equipment needs.”
Kylie – Occupational Therapist, 3rd December 2014
“Through working at Geraldton hospital, I have had the pleasure of dealing with what was River Abilities and is now Unicare for quite some years now. I have always found the staff to be willing to assist with queries in a very prompt and courteous manner. I wish you all well for the future.”
Geoff – Occupational Therapist, 2nd December 2014
“I’ve found the staff at Unicare are extremely accommodating, especially in allowing families to trial pieces of equipment to ensure that it is going to be the most suitable option for them. The mobile repair service they provide allows my clients to have their equipment items repaired in a really timely manner and in a location that suits them best.”
Caoibhe – Advanced Clinician Occupational Therapist, 28th November 2014
“Product Specialist’s Katie Cook and Eloise Cowell are a wonderful asset to Unicare Health. Being helpful and knowledgeable, providing detailed information and offer alternative option when appropriate. Both friendly and easy to work with, with services always provided in timely manner. Always a pleasure to do business with and I appreciate the help.”
Zain – Occupational Therapist, 28th November 2014
“I enjoy working with the Unicare sales and support team as no job is too big or too small. All requests are attended to in a very prompt manner and if needed the team are always happy to take the time explore different options. There aren’t many areas, if any, that Unicare don’t have a vast array of options to help solve any type of equipment need in the disability sector.”
Callum – Occupational Therapist, 28th November 2014
“I would like to take this opportunity to also mention our appreciation to Unicare and its staff in regards to all aspects of your service and delivery. We appreciated the contract pricing and the SWL on your equipment and your prompt service and follow up with us.”
Deb – Occupational Therapist, 14th November 2014
“To me customer service is something rarely experienced in this day and age – and today you have provided me with absolutely exceptional customer service.
I want to take this opportunity to formally acknowledge your actions which have gone above and beyond my expectations and have helped me at a time when I needed help.
My husband is about to come home after bilateral knee replacements and in my efforts to adjust a chair provided, I actually created a problem that I was unable to rectify. Not only did you come at very short notice and fixed the problem, it was done courteously and pleasantly and I thank you for that. Especially as I was totally responsible for creating the problem in the first instance.
So many companies talk about providing customer service and that is all it is – talk. You actually deliver it and they could all learn from you.
Thank you, it is very much appreciated.”
Vicky Brown, 31st October 2013
“Excellent customer service from girls on the desk…Katie has been a great help and Paul is a gem. Thank you to all the staff at River Abilities for all your help”
Lyn, 28th September 2012
“I would like to make comment about your Product Specialist Paul. This week he came out with some products for my Mum, and was extremely polite, helpful, and caring. It was so nice to deal with such a pleasant man, who was not only ‘doing his job’ but doing so with such a caring attitude. He is a credit to your company. Thank you also for products that are going to make life so much easier in our situation. Full marks to you for such a great service, and delightful staff as the ladies at the other end of the phone make it a pleasure. Thank you all, on behalf of my Mum.”
Marion & June, 28th June 2012
“On behalf of Graham and I we wish to thank you both so much for all your assistance with improving Graham’s quality of life with the supplying of the various pieces of equipment. It is so wonderful to see him so comfortable and supported in his new chair!!! It is such an improvement on the previous hire chair he was using.”
Yvette & Graham, 19th November 2011
“Peter and I would like to compliment you on your valuable assistance and thorough information during our visit to the River Abilities show room on Thursday 29th September. We both left feeling very positive about the items discussed with you and feel they will definitely assist Peter in making day to day living more comfortable.”
Peter & Christine, 1st October 2011
“You probably don’t remember us – but we will never forget you – the way you cared and served us when we bought our seat walker from you. You run a very friendly, efficient, business with very pleasant staff. Thank you!!”
Barry, 27th September 2011
“Thank you so much for your professional, friendly, kind, and patient service at all times, and especially over the last six weeks during which I have made numerous visits and phone calls to River Abilities in connection with the hire and purchase of Heather’s wheelchair. Thank you also for the notepads and pens! Thank you very much, once again for everything! Your assistance and kind and gentle presence is much appreciated.”
Heather & Wendy, 1st August 2011
“Can you pass on to the gang all our thanks for the great service and friendly staff. You make being a country client easy and we all appreciate it.”
Deborah – CAEP Coordinator, 29th June 2011
“Thank you for the continued great service! Purchasing from River Abilities is never a hassle and the customer service has been wonderful.”
Rachel – Physiotherapist, 21st June 2011
“Thank you for sponsoring the Heavy Patient Study Day in February and for demonstrating your equipment/products. Your support of the Heavy Patient Working Party’s initiative of the Heavy Patient Study day was truly appreciated and the feedback regarding the trade displays was extremely positive by the participants.”
Jacqui – Nurse Manager, 12th April 2011
“To everyone concerned with our beds they are just fantastic. Many thankyous!”
Mr & Mrs Brown, 2010
“Thank you for kindly supporting our 2010 Annual Awards, it was a special night and a wonderful tribute to The Centre’s 650 caring staff and volunteers…It is lovely to know we have people and organisations like River Abilities in the wider community who care.”
Kathy – Manager, Business Development, 20th December 2010
“Many thanks for your Sponsorship and support of Nulsen and the 2010 “As we Are” art exhibition”
Nulsen, 1st December 2010
“Thank you for your kind donation. Your support of the Cancer Foundations Biggest Morning Tea Event to be held at the Melville Palmyra Tennis Club rooms on Thursday 20 May is greatly appreciated.”
Liana – Cancer Foundation Morning Tea Committee, 5th May 2010
“On behalf of the Board of Management, Members and Volunteers of the South Perth Senior Citizens Centre, we would like to take this opportunity to sincerely thank you for your generous donation towards our annual Gopher Muster held last Sunday, this event was a great success and thoroughly enjoyed by both participants and spectators. The gifts were most appreciated by the winners, and the loan of the two gophers enabled several members to be able to compete in this memorable event…once again, many thanks for your kind support.”
Margaret – Centre Manager, 30th March 2010
“I am just writing to say how impressed I was dealing with your staff.I purchased a seat walker for my father and found that all staff I dealt with were exceptionally professional and polite. Thank you!!”
Jenny, 5th February 2010
“To all the staff at Rivers, many thanks for presenting the seating workshop well. It was a great opportunity to refresh my knowledge and have a look at all the new equipment. Your generosity is much appreciated.”
Lorna – Occupational Therapist, 2009
“To the amazing staff at River Abilities,a huge Thank you for the way in which you handled Mrs Johnstone’s case. The consideration shown with the timely nature in which you completed her repairs was greatly appreciated. You can not know the difference it made to her to have the chair back so quickly. Thank you again to an A-1 team and an A-1 company.”
Deb – Occupational Therapist, 2009
“I cant thank you enough for your caring and trouble you went to over the problems I had with my walker. When you phoned me to see if it had arrived it really made my day. I’ve never known such a caring person when purchasing anything I’m sure. Many thanks, and may you be blessed…”
“wonderful, reliable Christian company, thank you, from a very satisfied customer”
Daphne, 7th December 2009
“…small token of appreciation for the wonderful service you provide us and you have no idea what a releif it is to have your services available. Thank you so much.”
Mr & Mrs Roos, 21st October 2009
“THANK YOU so very, very much!!!!!. The chair is absolutely perfect!. Thank you for all your efforts (and driving half the state to get it to us today!).”
Karen – Occupational Therapist, 22nd January 2009
“Many thanks for the loan of the cushion – however, John doesn’t seem to be able to manage it. You are very generous people, helpful in every way – much appreciated by all our family in the way you have helped john”
“My time working at Kalgoorlie as the Community Occupational Therapist has finished…so I wanted to send you a little note to say a BIG thank you for the help you have given me over the past 2.5 years whilst I have fumbled my way through the confusing world of equipment. River Abilities has been a valued supplier of equipment to the OT dept at Kalgoorlie. It has been great to develop the kind of relationship with you both where I can laugh my way through my mistakes and ordering mishaps. Thanks once again for all you help! I wish both of you all the best for 2008 and for your future endeavors.”
Shannon – Community Occupational Therapist, 2008
“Please record our appreciation of the trouble the carrier went to in order to place our chair into its place carefully and efficiently. Thanks to you also for your pleasant and courteous attention. It has been a most enjoyable experience relaxing in such a comfortable chair this evening!”
Joan & Max, 11th December 2008
“Safe Handling Week has concluded and was well supported by the staff at both campuses of Royal Perth Hospital. The ongoing education of staff is paramount and your donations have contributed to this in a positive way.
On behalf of the staff at Royal Perth Hospital and the Safe Handling Committee, I would like to thank you for your support of this event, and would hope that we can continue to rely on you in the future.”
Grahame – A/Nurse Director, 7th November 2008
“I am writing to tell you how much I appreciated the birthday card from your firm. You have been wonderful. I am still using the little wheeling frame. Absolutely wonderful. Thank you so much, I did appreciate getting your card. You are wonderful.”
Sue, 7th October 2008
“I am writing to thank River Abilities for, once again, very generously supporting the education of Pharmacy Students at Curtin University of Technology. Providing the learning opportunity to physically interact with and ask questions about health care products is invaluable to producing Pharmacy graduates who are not only technically competent but who also have a fundamental understanding of appliances that, whilst they may be outside of their day to day practice, have a high degree of relevance to the patients with whom they deal. The ability to provide these opportunities for our fourth year students in a forum such as our practice workshops is only made possible by the generous support of companies such as River Abilities. On behalf of the students and staff involved, I offer my warm thanks. I look forward to keeping abreast of our continuing good relationship in years to come.”
Garlepp, 3rd April 2007
“Thank you all, for all your help over the years we’ve been dealing with you – nothing was too much trouble and you were all so kind and friendly”
Matthews, 29th May 2007
“I received your product guide today, I in the past have referred a number of people to your business…and they were happy that they had. Your staff were very helpful during the short time that I visited your showroom when I came in to make purchases”
Leam, 26th November 2007
“You are all such great people to work with that I fell very humbled & I truly mean that – It is people like yourself that make my day such a happy one and for that I thank you.”
Ines – Allied Health Assistant, 22nd November 2007
“I would like to take this opportunity to express my sincere thanks for your sponsorship of the Occupational Therapy Week morning tea which held last Friday. Your gifts were more than generous and thoroughly appreciated by all of the staff here.
Such kind gestures have served to reinforce the excellent service that we receive from River Abilities. It is an absolute pleasure to do business with you and I look forward to this relationship continuing.
Once again, many thanks on behalf of the Occupational Therapy Department.”
Claire – Senior Occupational Therapist, 13th November 2006
“Thank you for the kindness you showed me throughout the whole process of writing the submission for the hoist and sling for Trevor, the trial, and the formal presentation at Westnet.
Your personal approach was delightful and your follow through service was outstanding.
I was very moved by your personal touch on my birthday and say Thank you. The hoist has made a great difference to our lives.”
Yvonne, 9th November 2006