Dear Valued Customer,
Our new enterprise resource planning (ERP) cloud solution, Netsuite, was launched last month to support our rapid growth trajectory and expanding operations.
Our wins
Our day-to-day business activities, such as accounting, finance, procurement, project management, supply chain, and manufacturing are now aligned through NetSuite. This allows us to leverage on a 360-degree view of our business in real time and position our teams for growth.
Some significant wins include improved data security, centralized data access, and automation of routine processes.
Our challenges
A large-scale Netsuite implementation like ours has come with its share of complexities and challenges.
This is largely because it affects our staff and business processes at every level.
My thank you and apologies
I am grateful to everyone who has experienced and praised our new ERP capabilities, and apologize to those affected by order delays and inconveniences due to data translation issues and new processes our team is still learning and adjusting to.
We are actively working on system improvements and resolving challenges as part of our commitment to provide you with a better unicare experience.
Has our Netsuite Go-Live affected you?
Please let us know so we can make it up to you.
Posted on 12 September 2023